Terms and Conditions
We are Venn Helix Limited, a company incorporated in England and Wales under registration number 10101061. Our address is PO Box 6945, London, W1A 6US. Our VAT number is GB 240095632.
Please read these terms carefully before using our website. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.
Purchase of Services
Any purchase of services you make via our website will be governed by our Terms and Conditions of Sale below:
We reserve the right to remove access to this website in respect of anyone who does not comply with the terms set out herein.
Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in the online courses and materials accessed via our website) are owned by us or our licensors. You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.
No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
With the exception of the online courses and associated material (which are dealt with in our Terms and Conditions of Sale), the material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respect to our website.
Third Party Websites
Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our website, you do so entirely at your own risk.
We always try to ensure that our website is always available to you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from our website any material that is threatening, defamatory, obscene, or similar. You must have obtained all necessary licences and/or approvals before submitting any information. We reserve the right to remove any material from the website that we consider inappropriate or unsuitable.
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting inappropriate material.
To participate in online courses via our website you will need to register with us. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by unsubscribing from the “Edit Profile” page once logged in. Unsubscribing does not affect communications which are mandatory.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may do so via the “Edit Profile” page of your account.
Your account will be in suspension for up to 60 days. During this time, the account can be revived, and any transactional and content history can be retrieved. After this suspension, your account will automatically permanently be deleted and cannot be retrieved.
Your account can be permanently deleted sooner by writing to firstname.lastname@example.org.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Save to the extent permitted by law, we (and any of our officers, directors, employees, sub-contractors or agents of any of them) exclude all liability and responsibility (including without limitation in respect of negligence) from any amount or kind of loss or damage arising out of or in connection with your use of this website.
We do not exclude or attempt to limit in any way our liability:
- for personal injury or death resulting from our negligence;
- for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
- for fraud or fraudulent misrepresentation.
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
Terms of Sale
These terms and conditions apply to all orders you, the customer (“you”), place with us via this website and constitute the entire and only agreement between us. Please read these terms and conditions carefully before ordering any of the online courses and other services displayed on our website (“Services”). You should understand that by ordering any of the Services displayed on our website, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.
Use of our Website
Your use of our site is governed by our Terms and Conditions of Website Use. Please take the time to read these, as they include important terms which apply to you.
Placing an Order
You may place an order with us through this website in relation to the Services sold on our website. A binding contract will only come into force between us once you have paid for content.
All orders are subject to availability and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible.
All descriptions, specifications, advertising, and overview information displayed on our website in relation to the Services are issued or published for the sole purpose of giving an approximate idea of the Services to be provided. They will not form part of the contract between us. The Services delivered may differ in non-material respects from the information provided on our website.
We may make any change to the specification or design of the Services which are required to conform to any applicable safety, statutory or regulatory requirement or do not materially reduce their quality.
Price of the Services
The price(s) of the Services are displayed on our website at the time you place your order. Unless stated otherwise, all prices stated on our website are inclusive of value added tax (VAT).
All prices are subject to change without prior notice.
Our website contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We will not be obliged to supply the Services at the incorrect price, even if we have accepted your order.
We must receive payment in full for all the Services you order before your order can be processed. Payment for the Services will be taken through our third party payment provider (as we shall nominate from time to time). Payment will be received by us upon confirmation from such provider that the transaction has been completed.
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your subscription will automatically renew under the exact same conditions unless you cancel it or Venn Helix Ltd cancels it. You may cancel your subscription renewal through your online account “Edit Profile” page.
A valid payment method, including a debit or credit card, is required to process the payment for your subscription. You shall provide Venn Helix Ltd with accurate and complete billing information including full name, address, county, postcode, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorise Venn Helix Ltd to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Venn Helix Ltd will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Subscription Rate Changes
Venn Helix Ltd, in its sole discretion and at any time, may modify the subscription rate for the subscriptions. Any subscription rate change will become effective at the end of the then-current Billing Cycle.
Venn Helix Ltd will provide you with a reasonable prior notice of any change in subscription rates to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the service after the subscription rate change comes into effect constitutes your agreement to pay the modified subscription rate amount.
Cancellation and Refunds
You may cancel any order for services (or part thereof) and receive a refund in respect of such at any time before such services (or part thereof) are accessed. You will not be able to cancel an order for any part of the Services once they have been accessed.
If you do not access the services during the twelve (12) months following the date on which they were ordered, we reserve the right to cancel the order and withdraw your access to such Services. You will not receive a refund if the order is cancelled as described in this paragraph.
The Services will be deemed to have been “accessed” when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.
We will perform and deliver services with reasonable care and skill. We do not give any other representation, warranty or undertaking in relation to services. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.
Events outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an “Event outside our control”.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation, server failures, software failures, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Our Right to Vary These Terms
We may revise these terms from time to time in the following circumstances:
- changes in how we accept payment from you;
- changes in relevant laws and regulatory requirements; or
- any other changes to our operating or delivery processes.
Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you access our website.
We try to ensure that our website is always available to you. In the event that our website is unavailable at any time and for any period (for whatever reason), we shall not be liable even if this means you cannot access the Services during that period.
If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.