JAR Matrix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
How we collect and use the information we receive from you
When you place an order and create an account with us on our website, we will ask you to provide certain personal information, for example:
· your name; and
· your email address
Please note that we require this information to be able to process and fulfil your order or answer any questions.
If you purchase services, our third-party payment provider may require additional personal information in order to process such payment (e.g. your home address). Please note that this information is not collected or stored by us. The relevant third-party payment provider should set out the terms on which they are collecting such data at the time you make the payment.
Your personal information will then be used by us (including our: employees; agents; subcontractors; members of our group; resellers; trusted partners and awarding or accrediting organisations) to provide you with the services you ordered and from time to time to communicate with you on any matter relating to the provision of the services.
Please note that we and our resellers, trusted partners and relevant awarding or accrediting organisations may also use the information you provide to us for the following purposes:
· to monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;
· to support, improve and develop our business in general;
· to contact you for your views on our website, our services and our business in general; and/or
If you would prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by sending an email on email@example.com.
You have the right to ask us not to process your personal data for marketing purposes. We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.
Marketing - Email Marketing
When you fill out a webform to sign up to a newsletter, download a resource, such as an infographic, or enquire about a product, we may ask you to provide certain personal information, including your:
· Email address
· Job title & the organisation you work for
· Telephone number
By completing the form and ticking the relevant boxes you are providing your consent for JAR Matrix to process your personal data, and this is the legal basis we are relying on to do so.
We will use the information that you give us to send you relevant emails containing JAR Matrix news & marketing communications. Your information will be stored by a third-party data processor, SendGrid, you can read their privacy information: here.
Some automation and profiling may be used to send emails, or a series of emails based on your indicated preferences and your interactions with the emails we send to you. For example, if you have enquired about a particular content, we may send you a series of emails outlining features or benefits of that particular content.
We regularly review your interactions with the emails we send you and remove any subscribers who have shown and extended period of inactivity. You can withdraw your consent and unsubscribe at any time by unchecking the box “Subscribe for promotional emails” at the bottom of the “My Profile” page once you have logged in or by emailing us on firstname.lastname@example.org.
If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails.
We will not sell or rent your information to third parties.
How safe is your information?
Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Act 1998. Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
Please note that we may need to disclose your personal information where we:
· are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
· need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
How you can register
You are able to browse our website without registering with us. Please note, however, that you will not be able to order or access any of the online learning content unless you register with us.
Registration must be completed as part of placing your first order with us. We will only ask for your debit card or credit card details when you place an order for services via our website.
For the purposes of registration, we will ask you to enter your name and confirm your email address. The registration process will take a few moments and it will create a personal account for you. As indicated above, all information or account details that you provide to us will be securely protected.
Once you have registered, each time you visit our website, you will need to input your email address and chosen password to identify yourself to us. Once you have identified yourself, you will be able to access your user and account details. To update your personal details, please see the General section of this policy.
If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database so that your records are accurate and up to date. These can be update via our website under User Profile.
Alternatively, you can email us on email@example.com.
If you wish to makes changes to, or see the information we hold on you, please let us know by emailing us on firstname.lastname@example.org. Please note that, under the Data Protection Act 1998, we are entitled to charge an administration fee of £10.00 to meet the cost of providing you with a copy of the information we hold on you. We will respond to your request within 40 days of the date we received your request.